Discover CogNeed AI™

Proprietary intelligence

CogNeed AI™ knows all common words, and can also learn voice commands specific to your company (names of products, features, competitors, ..), regardless of the language used during your phone calls.

GDPR Compliant

CogNeed AI™ does not require the recording of conversations, can limit itself to listening to your agents, if you wish, and is natively GDPR compliant.

Software as a Service

CogNeed is immediately available in SaaS mode. Create your account and add your agents in minutes. The content of popups and voice commands can be modified at will in your customer area.

Integrable with your business tools

CogNeed AI™ is offered by default in a standalone version, without any integration. Whether you use a telephony tool (VOIP), videoconferencing or a CRM, CogNeed fits perfectly into your workflow
.Contact us to learn more, we are always ready to study new integrations useful to our customers!

A qui s’adresse CogNeed ?

CogNeed is perfectly adapted to support your sedentary sales, inside sales, business development, customer assistance or customer success teams operating mainly or partially by telephone.

Accelerating the upskilling of new employees

Reduced initial training time.

Development of real-life learning secured by CogNeed.

A collaborative approach to your knowledge base

Centralised and dynamic management of the knowledge base, involving contributors in its development and updating.

Dissemination and A/B testing of the practices of the best contributors to raise the level of all employees.

Significant time savings for your employees

Key information available by voice, in real time, during calls.

Reduced search times in document databases.

Reduced inbound call handling time and customer queuing.

Increased credibility of your teams with your principals and end customers

Clear and consistent formulations, tested and refined over time.

Better respect for your messages and your processes, without the rigidity of a predefined interview script.

Increased ability to respond to questions and objections, even outside of each agent's comfort zone.
Strengthening the capacity of teams to discover needs, qualify and upsell.

CogNeed integrates with your productivity tools to provide quality service to your clients.de qualité à vos donneurs d’ordre.

Acceleration of team skills development

Reduced initial training time for new employees.

Development of real-world learning secured by CogNeed.

Dissemination of the practices of the best contributors to raise the level of all employees.

Increased credibility of your teams with your principals and end customers

Clear and consistent formulations, tested and refined over time.

Better adherence to messages and processes, without the rigidity of a predefined interview script.

Increased ability to respond to questions and objections, even outside of each agent's comfort zone.

Strengthening the capacity of teams to discover needs, qualify and upsell.

Significant time savings for your employees

Key information is available by voice, in real time, during calls.

Reduced search time in document databases.

Reduced inbound call handling time and customer queuing.

CogNeed is perfectly suited to support your teams of customer service representatives, telephone advisers, inside sales or customer assistance.

Acceleration of employee skills development

Reduced initial training time.

Development of real-world learning secured by CogNeed.

Dissemination of the practices of the best contributors to raise the level of all employees.

Better compliance with demanding regulations

Reminder of compliance instructions during phone calls, to avoid violations.

Ability to check that certain terms to avoid are not pronounced.

Significant time savings for your employees

Key information available by voice, in real time, during calls.

Reduced search times in document databases.

Reduced inbound call handling time and customer queuing.

Increased credibility of your teams

Clear and consistent formulations, tested and refined over time.

Better respect for your messages and your processes, without the rigidity of a predefined interview script.

The ability to A/B test your formulations and get real-time feedback.

Increased ability to respond to questions and objections, even outside of each agent's comfort zone.

Strengthening the capacity of teams to discover needs, qualify and upsell.

Get started with CogNeed

Contact us, our teams will guide you and share best practices for implementing CogNeed AI™.
In just a few days, you will have documented your first project and you will be able to test conversational intelligence in real conditions.

1. Content Selection

Define the content to display to users, independently or with the help of our teams, who will share best practices with you.

2. Definition of commands

Choose from our library of voice commands, and identify specific commands to teach CogNeed AI™.

3. Launching the pilot

Try the CogNeed AI™ solution for 30 days in real-world conditions.

Contact us today