Assist your inside sales, teleprospecting, customer service and customer care teams, and augment their interpersonal qualities with conversational intelligence, to foster outstanding customer experience.
Your customer conversations matter. To succeed, your teams must deploy their interpersonal qualities but also master a vast amount of information on your solutions, your products, your market, your processes... This is where conversational intelligence comes in to make the difference!
CogNeed's information popups are displayed in real time and offer, as the conversation progresses, the most reliable information, the best formulations and answers to questions or appropriate documentation regarding customer's context, without any waste of time or documentary research.
15%
Reduced ticket processing time
65%
Reduced onboarding time
for new recruits
20%
Improved lead conversion rate
Help your teams to master your market and your solutions in order to reinforce their assertiveness and their credibility: features, processes, objections handling, value proposal, promotions…
Improve your messages with each iteration. A/B test your questions, your formulations, your messages and optimise your scenarios.
Teach your teams to listen, rephrase and ask the right questions at the right time. Increase their ability to respond to customers immediately, without keeping them on hold.
Reduce time spent in training and get to practice faster. Give them a safety net to self-educate and gain knowledge with every call.
Focus your training efforts on soft skills, rather than knowledge acquisition. Help your teams to gradually and effortlessly memorize the technical information of your offers, products or solutions.
Stop spending your time re-listening to calls from your teams. Offer your agents an alternative to soliciting their managers, coaches or colleagues and refocus your management efforts on what matters most.
Follow in real time the themes of your teams' conversations and their evolution over time. Check the actual adoption of your key messages by your teams.
Aidez vos équipes à maîtriser votre marché et vos solutions afin de renforcer leur assertivité et leur crédibilité: caractéristiques, processus, objections, différenciation, promotions
Améliorez vos messages à chaque itération. A/B testez vos questions, vos formulations, vos messages et optimisez vos scénarios.
Apprenez à vos équipes à écouter,
à reformuler et à poser les bonnes questions au bon moment. Augmentez leur capacité à répondre immédiatement aux clients, sans les mettre en attente.
Réduisez le temps passé en formation et passez plus rapidement à la pratique. Offrez-leur un filet de sécurité pour qu’ils se forment en autonomie et qu’ils acquièrent des connaissances à chaque appel.
Concentrez vos efforts de formation sur les soft skills, plutôt que sur l’acquisition de connaissances. Aidez vos équipes à mémoriser progressivement et sans effort les informations techniques de vos offres, produits ou solutions.
Ne passez plus votre temps à ré-écouter les appels de vos équipes. Offrez à vos agents une alternative à la sollicitation de leurs managers, coachs ou collègues et recentrez vos efforts de management sur ce qui compte le plus.
Suivez en temps-réel les thèmes des conversations de vos équipes et leur évolution au fil du temps. Vérifiez l’adoption réelle de vos messages clés par vos équipes.
May 10, 2022
How to improve onboarding with AI ?
Meet Erwan Demont and Alice Coatalem at Hub FranceIA conference
April 20, 2022
CogNeed participates to WAICF 2022
CogNeed will participate to WAICF - World AI Cannes Festival 2022 newt to Hub FranceIA startups
March 20, 2022
CogNeed raises 400 000€ and accelerates in VoiceTech for customer relation
CogNeed has successfully developed an innovative conversational intelligence model, and now continues its journey with new ambitions.
February 15, 2022
CogNeed joins Kedge Entrepreneurship
Watch Erwan Demont's interview by Kedge Business School Accelerator.
The real-time conversational assistant for customeer service and nomad sales teams, serving customer experience to more efficient conversations.
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