With CogNeed, Augment Your Teams with Real-Time AI.

Improve your performance with
conversational intelligence

Your customer conversations matter. To succeed, your teams must deploy their interpersonal qualities but also master a vast amount of information on your solutions, your products, your market, your processes... This is where conversational intelligence comes in to make the difference!

Real-time support

CogNeed's information popups are displayed in real time and offer, as the conversation progresses, the most reliable information, the best formulations and answers to questions or appropriate documentation regarding customer's context, without any waste of time or documentary research.

Find out how CogNeed AI™ accelerates the upskilling
and performance of our clients' teams

Improve the credibility
of your teams

Help your teams to master your market and your solutions in order to reinforce their assertiveness and their credibility: features, processes, objections handling, value proposal, promotions…

Measure what works and
spread it immediately

Improve your messages with each iteration. A/B test your questions, your formulations, your messages and optimise your scenarios.

Improve the
customer experience

Teach your teams to listen, rephrase and ask the right questions at the right time. Increase their ability to respond to customers immediately, without keeping them on hold.

Accelerate the onboarding
of new operators

Reduce time spent in training and get to practice faster. Give them a safety net to self-educate and gain knowledge with every call.

Refocus your training on
what matters

Focus your training efforts on soft skills, rather than knowledge acquisition. Help your teams to gradually and effortlessly memorize the technical information of your offers, products or solutions.

Lighten the workload
of your managers

Stop spending your time re-listening to calls from your teams. Offer your agents an alternative to soliciting their managers, coaches or colleagues and refocus your management efforts on what matters most.

Monitor the topics
discussed

Follow in real time the themes of your teams' conversations and their evolution over time. Check the actual adoption of your key messages by your teams.

Improve the credibility of your teams

Help your teams to master your market and your solutions in order to reinforce their assertiveness and their credibility: features, processes, objections handling, value proposal, promotions…

Measure what works and spread it immediately

Improve your messages with each iteration. A/B test your questions, your formulations, your messages and optimise your scenarios.

Improve the customer experience

Teach your teams to listen, rephrase and ask the right questions at the right time. Increase their ability to respond to customers immediately, without keeping them on hold.

Accelerate the onboarding of new operators

Reduce time spent in training and get to practice faster. Give them a safety net to self-educate and gain knowledge with every call.

Refocus your training on what matters

Focus your training efforts on soft skills, rather than knowledge acquisition. Help your teams to gradually and effortlessly memorize the technical information of your offers, products or solutions.

Lighten the workload of your managers

Monitor the topics discussed

Follow in real time the themes of your teams' conversations and their evolution over time. Check the actual adoption of your key messages by your teams.